<?php $PAGE = 'faq'; $TITLE = 'Doubts (FAQ) — Kautuki'; $DESC = 'The questions parents ask us first — fees, safety, verification, phones and refunds.'; include 'partials/head.php'; ?>
  <!-- ================= Q12 · doubts ================= -->
  <section class="q body-cell" id="faq">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q1.</span>
    <div class="q-head">
      <h2>Doubts.</h2>
      <span class="marks">[questions parents ask us first]</span>
    </div>
    <div class="doubts">
      <details open>
        <summary><span class="qm">Q.</span>Is the first session really free?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Yes. Your first session with any teacher on Kautuki is free, and you can do a free first session with more than one teacher before choosing.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Can my child use Kautuki without booking a class?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Yes. The video library, chapter notes, practice quizzes and their own notebook are open without booking anything, and an assignment can be sent to a verified teacher to be marked by hand. The <a href="selfstudy.php">self-study library</a> page has the full list.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>What does a class cost after that?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Whatever the teacher has set for that format, shown on their profile before you book. You pay per class &mdash; there is no package, subscription or deposit. See <a href="classes.php">&ldquo;Classes &amp; fees&rdquo;</a> for typical ranges and a worked month.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>What does hand-verified actually mean?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Identity, qualifications and background &mdash; each reviewed by a person on our team, not a script, before a profile goes live. The full marking scheme is in the <a href="safety.php">verification section</a>.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Is my child safe in a class?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Only verified adults can teach. Every session is recorded and parents can watch any recording back, and a teacher&rsquo;s profile can be pulled immediately on a complaint.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Will it work on my phone and network?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Video uses adaptive bitrate so it keeps running on entry-level Android phones over 3G. On weak signal the class falls back to audio with a synced whiteboard instead of dropping.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>How do payments and refunds work?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Payments are taken through Razorpay (UPI, cards, net banking) when you book a slot, and the teacher is paid only after the class happens. Refunds follow our published refund policy.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Which boards and subjects are covered?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>CBSE, ICSE and state boards, Class 6&ndash;12, in English or Hindi. The full subject list is on the <a href="subjects.php">subjects page</a>, and it grows with demand &mdash; tell us what you need in the form.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Where is our data stored?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>In Mumbai, on AWS ap-south-1. We handle personal data under the DPDP Act 2023, and you can read exactly what we keep in the privacy policy.</p></div>
      </details>
    </div>
  </section>
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