<?php $PAGE = 'contact'; $TITLE = 'Contact — Kautuki'; $DESC = 'How to reach a person at Kautuki — the right inbox for support, teaching and partnerships, our office and support hours, and how to raise a grievance under the DPDP Act 2023.'; include 'partials/head.php'; ?>
  <!-- ================= Q1 · which inbox ================= -->
  <section class="q body-cell" id="contact">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q1.</span>
    <div class="q-head">
      <h2>Which inbox.</h2>
      <span class="marks">[choose one &mdash; a person reads all four]</span>
    </div>
    <p class="q-kicker">
      Four addresses, so your mail lands with the person who can actually answer it. If you pick the wrong
      one we will pass it along rather than send you back to the form.
    </p>
    <div class="formats">
      <div class="fmt">
        <span class="opt">(A)</span>
        <span class="meta">General</span>
        <h3>Support &amp; bookings</h3>
        <a class="mail" href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a>
        <p>Learning, bookings, your account, a class that went wrong, refunds and anything you cannot find on the site.</p>
        <div class="best"><b>Write here for</b> almost everything.</div>
      </div>
      <div class="fmt">
        <span class="opt">(B)</span>
        <span class="meta">Teachers</span>
        <h3>Teaching on Kautuki</h3>
        <a class="mail" href="mailto:teachers@kautuki.co.in">teachers@kautuki.co.in</a>
        <p>Applying to teach, questions about verification, rates, payouts or your teaching schedule.</p>
        <div class="best"><b>See also</b> <a href="teach.php">the teach page &rarr;</a></div>
      </div>
      <div class="fmt">
        <span class="opt">(C)</span>
        <span class="meta">Partnerships</span>
        <h3>Schools &amp; press</h3>
        <a class="mail" href="mailto:partners@kautuki.co.in">partners@kautuki.co.in</a>
        <p>School tie-ups, collaborations, press enquiries and anything commercial.</p>
        <div class="best"><b>See also</b> <a href="schools.php">the schools page &rarr;</a></div>
      </div>
      <div class="fmt">
        <span class="opt">(D)</span>
        <span class="meta">Privacy</span>
        <h3>Data &amp; complaints</h3>
        <a class="mail" href="mailto:grievance@kautuki.co.in">grievance@kautuki.co.in</a>
        <p>Data and privacy requests under the DPDP Act 2023, and formal complaints about content or conduct.</p>
        <div class="best"><b>See also</b> <a href="#grievance">Q4 below &rarr;</a></div>
      </div>
    </div>
  </section>

  <!-- ================= Q2 · before you write ================= -->
  <section class="q body-cell" id="before">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q2.</span>
    <div class="q-head">
      <h2>Before you write.</h2>
      <span class="marks">[the answer may already be on the paper]</span>
    </div>
    <p class="q-kicker">
      Most questions that reach us are already answered somewhere on this site. These are the five pages
      people are usually looking for.
    </p>
    <ul class="books">
      <li>
        <a href="faq.php">
          <span class="bi" aria-hidden="true">FAQ</span>
          <span><h3>Doubts &mdash; the questions parents ask first</h3><p>Fees, safety, verification, phones, payments and refunds, answered in short.</p></span>
          <span class="ext">&rarr;</span>
        </a>
      </li>
      <li>
        <a href="classes.php">
          <span class="bi" aria-hidden="true">&#8377;</span>
          <span><h3>What a class costs</h3><p>The four formats, what each one is for, and a worked month of tuition in rupees.</p></span>
          <span class="ext">&rarr;</span>
        </a>
      </li>
      <li>
        <a href="refund.php">
          <span class="bi" aria-hidden="true">&#8635;</span>
          <span><h3>Cancellations and refunds</h3><p>Cancel more than 12 hours before for a full refund. Requests within 7 days of the session; approved refunds take 5&ndash;7 business days.</p></span>
          <span class="ext">&rarr;</span>
        </a>
      </li>
      <li>
        <a href="safety.php">
          <span class="bi" aria-hidden="true">&#10003;</span>
          <span><h3>How teachers are verified</h3><p>Identity, qualifications and background &mdash; the three checks, and what happens when one fails.</p></span>
          <span class="ext">&rarr;</span>
        </a>
      </li>
      <li>
        <a href="privacy.php">
          <span class="bi" aria-hidden="true">DPDP</span>
          <span><h3>What we do with your data</h3><p>What we store, why, for how long, and the rights you hold under the DPDP Act 2023.</p></span>
          <span class="ext">&rarr;</span>
        </a>
      </li>
    </ul>
    <p class="books-note">
      <span class="redpen" style="font-size:22px">&#9998;</span>
      Still not answered? Write to <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a> &mdash; that is what it is for.
    </p>
  </section>

  <!-- ================= Q3 · office and hours ================= -->
  <section class="q body-cell" id="office">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q3.</span>
    <div class="q-head">
      <h2>Where we are, and when.</h2>
      <span class="marks">[Mon&ndash;Sat &middot; 9 am&ndash;7 pm IST]</span>
    </div>
    <div class="notice">
      <div class="kicker">Registered office</div>
      <h2>Kautuki</h2>
      <p>
        <span class="todo">[Registered office address &mdash; add before launch]</span><br>
        Support hours: Monday to Saturday, 9 am&ndash;7 pm IST<br>
        <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a>
      </p>
    </div>
    <p class="q-kicker" style="margin-top:26px">
      We are an online service &mdash; there is no walk-in centre and no classes are held at this address. To
      make a reply useful the first time, put these in the mail:
    </p>
    <div class="abt-ticks">
      <ul class="ticks">
        <li><span class="redpen">&#10003;</span><span><b>Your registered mobile number</b>, so we can find the account</span></li>
        <li><span class="redpen">&#10003;</span><span><b>The booking details</b> if it is about a class that has happened</span></li>
        <li><span class="redpen">&#10003;</span><span><b>The class and board</b> if it is about finding a teacher</span></li>
        <li><span class="redpen">&#10003;</span><span><b>A screenshot</b> if something on the site did not work</span></li>
      </ul>
    </div>
  </section>

  <!-- ================= Q4 · grievance officer ================= -->
  <section class="q body-cell" id="grievance">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q4.</span>
    <div class="q-head">
      <h2>Raising a grievance.</h2>
      <span class="marks">[acknowledged within 48 hours]</span>
    </div>
    <p class="q-kicker">
      Complaints about content, conduct or your personal data go to our Grievance Officer, in accordance with
      applicable Indian law and the DPDP Act 2023.
    </p>
    <div class="scheme">
      <div class="gate">
        <span class="gn">(a)</span>
        <div class="gbody">
          <h3>You write to the Grievance Officer</h3>
          <p>Send the complaint to <a href="mailto:grievance@kautuki.co.in">grievance@kautuki.co.in</a> with your registered mobile number and what happened.</p>
        </div>
        <span class="tag">Complaint received</span>
      </div>
      <div class="gate">
        <span class="gn">(b)</span>
        <div class="gbody">
          <h3>We acknowledge it within 48 hours</h3>
          <p>A person confirms we have it and tells you what we are doing about it &mdash; not an automated ticket number and silence.</p>
        </div>
        <span class="tag">Acknowledged</span>
      </div>
      <div class="gate">
        <span class="gn">(c)</span>
        <div class="gbody">
          <h3>We come back with an outcome</h3>
          <p>Where a teacher is involved, a profile can be suspended while we look into it. Where it concerns your data, we act on your DPDP rights &mdash; access, correction, erasure or withdrawal of consent.</p>
        </div>
        <span class="tag">Resolved or escalated</span>
      </div>
      <div class="scheme-note">
        <span><span class="redpen">&#9998;</span> You can also withdraw consent or ask what we hold at any time. The <a href="privacy.php">privacy policy</a> sets out every right in full.</span>
      </div>
    </div>
  </section>

  <!-- ================= Q5 · questions about reaching us ================= -->
  <section class="q body-cell" id="questions">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Q5.</span>
    <div class="q-head">
      <h2>Questions about reaching us.</h2>
      <span class="marks">[open book]</span>
    </div>
    <div class="doubts">
      <details open>
        <summary><span class="qm">Q.</span>Is there a phone number?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Not yet. We are pre-launch and answering on email so that every question is written down and nothing is lost between calls. Write to <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a> and a person will reply.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Can I visit your office?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>No &mdash; Kautuki is an online service and no classes are held at the registered address. Everything happens on the phone your family already owns.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>Which languages can I write in?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>English or Hindi, whichever you are comfortable with. Classes themselves are taught in English or Hindi too &mdash; the <a href="subjects.php">subjects page</a> lists what each teacher offers.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>I want to teach on Kautuki. Where do I start?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Start on the <a href="teach.php">teach page</a>, or write to <a href="mailto:teachers@kautuki.co.in">teachers@kautuki.co.in</a>. Verification is identity, qualifications and a background check, each read by a person &mdash; the <a href="safety.php">marking scheme is here</a>.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>How do I get a refund?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Cancel more than 12 hours before the class for a full refund. After a session, email <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a> within 7 days with your mobile number and booking details; approved refunds reach your original payment method in 5&ndash;7 business days. Full terms are in the <a href="refund.php">refund policy</a>.</p></div>
      </details>
      <details>
        <summary><span class="qm">Q.</span>How do I ask what data you hold, or have it deleted?<span class="plus">+</span></summary>
        <div class="ans"><span class="am">A.</span><p>Write to <a href="mailto:grievance@kautuki.co.in">grievance@kautuki.co.in</a>. Under the DPDP Act 2023 you can access, correct, update or erase your personal data and withdraw consent at any time. Your data is stored in Mumbai, on AWS ap-south-1.</p></div>
      </details>
    </div>
    <div class="q-cta">
      <a class="stamp" href="mailto:hello@kautuki.co.in">Write to us</a>
      <a class="plain" href="about.php">or read about Kautuki first &rarr;</a>
    </div>
  </section>
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