<?php $PAGE = 'refund'; $TITLE = 'Refund & Cancellation Policy — Kautuki'; $DESC = 'Kautuki\'s cancellation and refund policy for live tutoring sessions — the 12-hour rule, teacher no-shows, technical faults, and how a refund is processed.'; include 'partials/head.php'; ?>
  <!-- ================= refund & cancellation policy ================= -->
  <section class="q body-cell" id="refund">
    <span class="marginal" style="top:clamp(56px,7vw,100px)">Rules</span>
    <div class="q-head">
      <h2>Refund &amp; Cancellation Policy</h2>
      <span class="marks">[8 clauses]</span>
    </div>
    <p class="doc-meta">Last updated: 25 July 2026</p>
    <p class="q-kicker">We want you to feel confident booking classes on Kautuki. This policy explains how cancellations and refunds work for live tutoring sessions.</p>

    <nav class="toc" aria-label="On this page">
      <h3>On this page</h3>
      <ol>
        <li><a href="#r1">Free first session</a></li>
        <li><a href="#r2">Cancellations by you</a></li>
        <li><a href="#r3">Cancellations or no-shows by the teacher</a></li>
        <li><a href="#r4">Technical issues</a></li>
        <li><a href="#r5">How to request a refund</a></li>
        <li><a href="#r6">How refunds are processed</a></li>
        <li><a href="#r7">Subscriptions &amp; course bundles</a></li>
        <li><a href="#r8">Contact</a></li>
      </ol>
    </nav>

    <div class="legal">
      <article class="clause">
        <h3 id="r1"><span class="cn">1</span> Free first session</h3>
        <p>Your first session with any teacher is free, so there is nothing to refund. You can try a teacher risk-free before you pay.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>Nothing changes hands until you have already seen the teacher work. If the first class is not right, you have lost nothing but the hour &mdash; and you can sit a free first class with a different teacher instead.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r2"><span class="cn">2</span> Cancellations by you</h3>
        <ul>
          <li><strong>More than 12 hours before</strong> the scheduled start: full refund to your original payment method, or credit toward a future session &mdash; your choice.</li>
          <li><strong>Within 12 hours of</strong> the scheduled start: the session is generally non-refundable, as the teacher has reserved the slot. We may offer a one-time reschedule in genuine emergencies.</li>
        </ul>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>Cancel the night before and you are fine. Cancel an hour before and the teacher has already kept that hour clear for your child, so the fee stands &mdash; though if something genuinely went wrong at home, write to us and ask.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r3"><span class="cn">3</span> Cancellations or no-shows by the teacher</h3>
        <p>If a teacher cancels, or does not join the session, you are entitled to a <strong>full refund</strong> or a free reschedule. We take repeated teacher no-shows seriously and act on them.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>A class that does not happen is never charged. The teacher is paid after the class, not before, so there is no fee sitting with someone else while you wait for it back.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r4"><span class="cn">4</span> Technical issues</h3>
        <p>If a session cannot take place or is significantly disrupted due to a verified fault on our platform, you may request a full refund or a free reschedule. Issues caused by your own device or internet connection are not eligible, though we&rsquo;ll always try to help.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>If our platform broke the class, that is on us. If the signal at your end dropped, the class still ran &mdash; but the recording, whiteboard and notes are saved to your account either way, and we would rather help than argue.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r5"><span class="cn">5</span> How to request a refund</h3>
        <p>Raise a request from your bookings page (once live) or email <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a> within <strong>7 days</strong> of the session. Please include your registered mobile number and the booking details.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>One email, within a week, with your number in it. The <a href="contact.php">contact page</a> lists what else to include so we can answer the first time rather than writing back to ask.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r6"><span class="cn">6</span> How refunds are processed</h3>
        <p>Approved refunds are processed to your original payment method through our payment partner, Razorpay, typically within <strong>5&ndash;7 business days</strong>. The time for the amount to reflect in your account depends on your bank or provider.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>The money goes back the way it came &mdash; same UPI ID, same card, same account. The last leg is your bank&rsquo;s, which is the part neither of us controls.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r7"><span class="cn">7</span> Subscriptions &amp; course bundles</h3>
        <p>Monthly plans can be cancelled anytime and will not renew for the next cycle; the current cycle is not pro-rated unless required by law. Full-course bundles may have their own terms, which are shown at the time of purchase.</p>
        <details class="gloss">
          <summary>&#9998; In plain English<span class="plus">+</span></summary>
          <p>The ordinary way to use Kautuki is to pay per class, with no package and no deposit &mdash; see <a href="classes.php">classes &amp; fees</a>. This clause only matters if you have taken a plan or a bundle on top of that.</p>
        </details>
      </article>

      <article class="clause">
        <h3 id="r8"><span class="cn">8</span> Contact</h3>
        <p>Questions about a refund? Email <a href="mailto:hello@kautuki.co.in">hello@kautuki.co.in</a> and we&rsquo;ll help.</p>
      </article>
    </div>

    <div class="q-cta">
      <a class="plain" href="terms.php">Terms of Service &rarr;</a>
      <a class="plain" href="privacy.php">Privacy Policy &rarr;</a>
    </div>

    <div class="band" id="help">
      <div class="bt">
        <h3><span class="redpen">&#9998;</span>A class that went wrong?</h3>
        <p>Write within 7 days with your registered mobile number and the booking details. The contact page lists everything worth putting in the mail so we can settle it on the first reply.</p>
      </div>
      <a class="stamp" href="contact.php">Start a request</a>
    </div>
  </section>
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