Cancellation & Refund Policy

Last updated: 01 Jan 2026

At Meals28, all meals are freshly prepared on order.
Please read this policy carefully before placing an order.

1. Order Cancellation

a) One-Time Orders

• One-time orders cannot be cancelled once the order is placed.
• No cancellation or refund is permitted for one-time orders under any circumstances.

b) Subscription/Package/ Meal Plans

• Package plans can be cancelled up to 24 hours before the next scheduled delivery.
• Requests made after this cutoff will apply from the next delivery cycle.
• No refund will be provided for meals already prepared or delivered.
• Remaining meals will be refunded after removing any discounts applied during the purchase.

2. Refund Eligibility

Refunds will be considered only in the following cases:

• Meal not delivered
• Incorrect meal delivered
• Food spoiled or unfit for consumption

Refund requests must be raised within 24 hours of delivery,
along with clear photo evidence where applicable.

3. Non-Refundable Cases

• One-time orders once placed
• Change of mind or taste preferences
• Incorrect address or customer unavailability
• Partial consumption of food
• Delays caused by traffic, weather, or society restrictions

4. Refund Method & Timeline

• Approved refunds will be processed to the original payment method.
• Refunds are processed within 5–7 business days.

5. Contact Us

For refund-related queries, contact us at:
Email: support@meals28.com
Phone / WhatsApp: +91-8791082945

6. Final Authority

Meals28 reserves the right to approve or reject refund requests
and to update this policy at any time without prior notice.